1. What is TokyoMart.store?

TokyoMart.store is an online marketplace specializing in authentic Japanese products, including snacks, groceries, beauty items, lifestyle goods, and more—shipped directly to your doorstep.

2. Do you ship internationally?

Yes! We offer worldwide shipping. Available countries and shipping fees will be displayed at checkout based on your location.

3. How long does shipping take?

• Japan to Asia: 5–10 business days

• Japan to USA/Canada/Europe: 7–15 business days

• Rest of the world: 10–20 business days
  Delivery times may vary depending on customs and local postal services.

4. How much is the shipping cost?

Shipping fees are calculated based on your location, package weight, and shipping method. You’ll see the exact cost before completing your order at checkout.

5. Do you offer tracking?

Yes, tracking information will be sent via email once your order has been dispatched.

6. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment methods depending on your region.

7. Are all products authentic?

Absolutely! All items sold on TokyoMart.store are sourced directly from trusted suppliers and official distributors in Japan.

8. Can I cancel or change my order?

Orders can be modified or canceled within 24 hours of purchase. After processing begins, changes may no longer be possible. Please contact support promptly.

9. What if my package arrives damaged or items are missing?

Contact us within 7 days of delivery with photos of the package and items. We’ll assist you with a replacement or refund depending on the situation.

10. Do you accept returns?

Due to international shipping and customs regulations, food and consumable items are non-returnable. For non-food items, please contact support to check if your order qualifies for a return.

11. Will I need to pay customs fees or import taxes?

Depending on your country’s regulations, customs or import fees may apply and are the responsibility of the customer.

12. How can I contact customer support?

You can reach us via email at support@tokyomart.store or through our contact form on the website. We aim to respond within 24–48 hours.